Delivery and returns

Information
General Delivery info

At Marca Divas, we are committed to ensuring a smooth and efficient delivery process for all our customers. Below are the details of our shipping and delivery policies.

Shipping & Delivery Time

  • Processing Time: Orders are processed within 1 business day after payment confirmation.
  • Delivery Time: Estimated delivery time varies based on location:
    • Domestic Shipping: 1 to 5 business days depending on the geographical locations
  • Please note that delivery times may be affected by unforeseen factors such as customs clearance, holidays, or extreme weather conditions.

Shipping Rates

  • Shipping costs are calculated at checkout based on the destination and shipping method selected.

Tracking Your Order

  • Once your order is shipped, you will receive a tracking number via email/SMS/Whatsapp to monitor your shipment.
  • If you experience any issues with tracking, please contact our support team at 0724 841923

Missed or Delayed Deliveries

  • If your package has not arrived within the expected time frame, please check the tracking status and contact the courier.
  • For further assistance, you can reach out to us at 0724 841923

For any other shipping inquiries, feel free to contact our support team. We appreciate your trust in Marca Divas and are here to ensure a seamless shopping experience!

REFUND POLICY

At Marca Divas, we value your satisfaction and strive to provide high-quality products. If you are not completely happy with your purchase, we offer a hassle-free return policy to ensure a smooth shopping experience.

Return Eligibility

  • Items must be returned within 30 days from the date of delivery.
  • Products must be unused, unworn, and in their original packaging with all tags attached.
  • Items marked as final sale, clearance, or personalized products are not eligible for return.

How to Initiate a Return

  1. Contact our customer service team at : 0724 841923 with your order details and reason for return.
  2. Once approved, you will receive return instructions, including the return shipping address.
  3. Pack the item securely and ship it back to us using a trackable shipping method.

Refunds & Processing Time

  • Once we receive and inspect the item, we will process your refund within 24 business days.
  • Refunds will be credited to the original payment method.
  • Shipping fees are non-refundable unless the return is due to an error on our part.

Exchanges

  • If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

Damaged or Incorrect Items

  • If you receive a defective, damaged, or incorrect item, please contact us within 1 day of receiving your order for a replacement or full refund.
TERMS AND CONDITIONS

By using our site and purchasing from Marca Divas, you agree to these terms.

  • Orders & Payments: Subject to availability; prices may change. We accept Pesapal, Mpesa or Cash
  • Shipping: Orders process in 1 to 5 business days; delivery times vary. We’re not liable for incorrect addresses.
  • Returns: Accepted within 1 day if unused; refunds exclude shipping fees.
  • Products: Colors/details may slightly vary; availability not guaranteed.
  • Intellectual Property: All content belongs to Marca Divas.
  • Liability & Privacy: We’re not responsible for product misuse; data handled per our Privacy Policy.